Terms Of Use

Norrana e-shop Terms of Use

General  terms 

The webpage www.norrana.com which is also an e-shop, is the online presence of the company under the name “NORRANA JEWELRY” and the trade name “Norrana”. The head office  of the company is located in the city of Patras, Germanou 46 - GREECE.

This e-shop includes online all the products that our company offers in order for our customers to be able to buy from wherever they are anytime.

Meanwhile, this website provides extra information regarding our company’s activities and events.

Users of this website should acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

We encourage every single user to read carefully the following terms in order to be aware of the rights and responsibilities that he/she has during the transaction.

When you complete your transaction in this website you are able to save or print a copy of it. All the prices of the products include 24% V.A.T. Norrana has the right to modify the prices anytime, only if not this modification affects any order that is already completed.

A. Security

 The  www.norrana website uses the SSL(Secure Sockets Layer)  protocol of Eurobank for safe online transactions. When you select credit card as payment method you will instantly be transferred in a safe environment of Eurobank online services.  You can recognize that you are in this environment by noticing the https in front of the domain name of the page. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet. Moreover, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

B. Item to be sold

Product features and other details are available online near the photo of each product. Our company is committed to provide real and detailed information of every product. In any case that you believe that the provided information is not enough, please feel free to contact us on the e-shop customers service +30 2610 225 141.  

C. Order of Products and consumer protection 

Making an order through the e-shop signifies that you enter into a distance selling agreement.  You can make an order via e-shop only if you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements).

Procedure of making order via e-shop:

In order to complete your order you need to:

1.  You need to fill in the special form with the necessary data.

2.  You also need to unreservedly accept the sales agreement terms

Payment methods: 

Our customers could possibly pay with:

  1. Credit card - or PayPal during this transaction the user is transferred in the safe environment of Eurobank.
  2. Cash on delivery- this method is only available for residents in Greece.

*In all the prices is included 24% V.A.T.

D. Delivery 

Delivery of products is carried out by ELTA courier.

For the delivery of products outside of Greece, the delivery is carried out by post office. Charges shall apply as follows:

European International Delivery: 5.5 €

Delivery time: 5-7 days


Please read carefully Norrana's policy regarding shipping services on the following link

F. Consumer Rights 

1. Order Cancellation
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted

2. Withdrawal

 You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return. Please read carefully our e-Shop's policy regarding returns.

3. Refund

The consumer has the right to ask for refund within a time-limit of 14 working days from the date he/she received the product. Please read carefully our company’s  policy regarding returns.

4. Right of replacement 

Norrana provides replacement service. In case consumers wish to change any product, they need to return the product and ask for replacement in color, size or he/she can replace it with other product. This replacement will take place only if this product is available.  If this product is not available our company will contact the costumer to offer him/her alternative option.

G. Force majeure

Our company is not responsible for any delay on the delivery services because of external factors (i.e. adverse weather conditions, strikes, etc.).  We ensure you that we will do anything possible to control all the factors that determines the fast and convenient delivery of your order. 



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